Lately this is my place of choice - an amazing lineup. Last week or so I came in, and asked to see the lineup, about 10 ladies came out, I probably wanted to see 8 of them lol - I think I made the right choice though as I had an amazing time with Melody.
Another time recently I had a some-what disappointing session, and the owners-wife noticed me walking out looking kind of disappointed and asked how my session was, I just nodded and said "it was ok I guess" (I don't like making a fuss or anything, far too shy and just like to keep to myself) but she pulled me to the side and made up for it which I thought was amazing customer service. Can't wait until I have business in the area next time for another session.
edit: As for the shower complaint, I think they have one of the best showers out of all the spas I've been too (at least the rooms I've been here) as they the "Raining Style" shower-head, AND the "portable one" you can actually take off the handle and wash at all angles. My only complaint is often they're running out of soap - funny story, while waiting for my attendant to show up, another girl came in just to get the soap bottle out of the room, she was naked and it was awesome, I just wish she stayed to play with me and my attendant lol.