Hey everyone, I agree completely and do intend to write in and complain - I just wanted to wait a day or two to calm down first to make sure I wasn't over-reacting. I did ask myself if maybe my standards were too high, but all of your replies assure me that the client care wasn't up to scratch.
I practice my own technique regularly on someone who will give me honest and critical feedback!!!
At the beginning of the massage she asked did I want a superficial treatment or deep massage and I said deep as I cannot stand a superficial ticklish massage, but deep to me should not mean 'painful'.
I just didn't relax at all, and the room wasn't conducive to relaxation - white tiles, white wall, white bed, no personal touches, no warmth or relaxing effect!