Sundance69
Reviewer
I don't agree here, I am usually met on time at most spas, if it's a delay it's usually on the girl.I have to agree with this...there's definitely a sense of entitlement with some guys on here. Do I get upset when my appointment is delayed? Of course but shit happens and most of the time it's delayed because other guys didn't show up on time or the guy before you is taking his sweet friggin' time leaving after his session is finished. Nobody bitches like crazy when their doctor's appointment or whatever else appointment is delayed but when the spa appointment is delayed by 10-15 mins, all hell breaks loose lol. Unless I'm on a tight schedule, I'll just take a shower and surf my phone for a bit...15 minutes goes by rather quickly.
And yes, nobody likes it when the spa tries to squeeze another customer in before their appointment but from their perspective the walk-in is a sure thing. There are so many guys that book an appointment and then don't show up or even bother to call the spa to cancel. Unless you are a regular customer, they don't know the responsible guys from the fakes so many spas are trying to balance taking the sure thing at the risk of pushing back the appointment time. As a customer, I don't like it either but I do understand why they are doing it. If you are a regular customer, hopefully they will try to contact you first.
Recently I booked my fave for 5pm. The owner called me (which she almost never does) and asked if I could come 15 minutes later. Apparently some walk-in came around 4:15pm and insisted on an 1hr appointment (obviously another entitled dude). My fave didn't have a customer all day so the owner was just trying to give her more business. If I was inflexible, she would have lost out on that customer but I was fine with it.
Like you said, the customer has the final say but man, too many guys are expecting flawless execution at these spas. It ain't gonna happen...even at very well known establishments with full time receptionists, I've had to wait 10-15 mins many times.
If a customer comes late the apt should be cut short ....
I book all the time and find that I am almost always on time, with 5 minutes.
Can't be perfect, but generally I find booking is very good for my schedule.
I can say, appointment times almost always met Z-one, V-one, Comfort Foot, Utopia, Kerr St Wellness, (Maple when I was going there), and my few visits at SL West have been perfectly timed. So good on management in my mind.