Pretty much why I stopped going. One major turning point for me was an incident months ago, even though it was a long time ago, couldn't forgive and forget. I was a walk-in, at 30 minute mark of a massage, an older tattooed lady came in barking in Chinese then the original masseuse left. Told me the other was booked; then asked if I wanted pay her ultra high prices for her finishes. I said No, and left. Never got their names, frankly don't really care, the place feels like it is poorly run.
Until I hear that there is a new superstar there, no plan to re-visit unless everyone at GE/Rosewater/Active/LomiLomi/Strathcona. There are just so many good shops in that cluster to waste time at a marginal shop.