She definitely has her fans and I don't understand how getting rid of her makes sense since that would cost OM even more door fees unless she literally sat around all day and saw no customers, which I know if not the case. I know it feels unfair, but why should she be forced to be with customers she is not comfortable with. Given the nature of the work, I think this is one industry where the worker should have some say in which customers they are willing to see and none of us are in a position to judge her for it.